Chinchilla Smokes sells hemp-derived THCa products to adults 21 and older. Confirm your age to keep browsing — we check ID at delivery.
Last updated November 1, 2026
How Chinchilla Smokes packs, labels and sends orders — timelines, carriers, the states we cannot ship to, and what happens when a carrier misbehaves.
Orders placed before 12:00 PM Pacific on a business day leave the vault the same day. Orders after that cut-off, or on a weekend, go out the next business day.
Every order is packed with a humidity control pack (flower), an odour barrier, and a plain outer mailer with no product language on the label. Tracking is emailed as soon as the carrier scans the parcel.
Domestic ground: 2–5 business days to most addresses, 5–7 to the Mountain and Pacific Northwest regions. We do not ship internationally.
Shipments move Monday to Friday. A Friday afternoon order will not leave the building until Monday, and we will not pretend otherwise.
We do not ship to the states listed on our shipping map. Orders placed from a restricted state are cancelled and refunded minus the payment processing fee, which we do not get back.
We cannot redirect a parcel once it has been scanned. Please check the address — including apartment or unit number — before you submit.
If a carrier returns a parcel because of an incomplete or incorrect address, we will contact you to arrange reshipment at the original shipping rate. Parcels returned twice are refunded minus shipping and processing.
We do not accept refused parcels as a route to a refund on perishable goods.
Shipping questions: [email protected]. Include your order number in the subject line — it is the fastest way to get a real answer.