Chinchilla Smokes sells hemp-derived THCa products to adults 21 and older. Confirm your age to keep browsing — we check ID at delivery.
Last updated November 1, 2026
Our default position, stated plainly: unopened consumables are final sale, and verified shipping damage is always made right.
Opened flower, vapes, edibles and concentrates are final sale. Once a seal is broken we cannot resell the product, and cannabinoid effects are individual — 'it did not hit me the way I expected' is not a defect.
If you are unsure about a strain or a dose, buy the smallest size we offer first. We would rather sell you a $22 quarter than argue about a $78 ounce.
Report it the day the parcel lands, with your order number in the subject line and photographs of the product, the outer box and the packing slip.
Verified claims are replaced or refunded within five business days of review. We may ask for the original item back, and we will pay the return label when we do. Please do not send anything back before talking to us — unannounced returns are refused at the door.
We can cancel an order before it is scanned by the carrier. After that it is in the network. Orders cancelled by us for a restricted destination or a failed verification are refunded minus the payment processing fee.
Please message us before opening a dispute. A chargeback freezes the order and usually takes longer to resolve than a two-line email. Accounts with an unresolved dispute cannot place new orders.